Airport Zürich AG is the owner and operator of Zurich Airport. It ensures that the demand for direct connections to the world’s major cities is satisfied. Thanks to the high quality of its services, Zurich Airport enjoys an excellent reputation. As Switzerland’s gateway to the world, Zurich Airport is a quality airport at the heart of Europe, offering excellent access to interna- tional, national and regional transport networks. Zurich Airport regularly wins awards for its excellent air and ground transportation services, short transfer dis- tances, friendly staff, the cleanliness of its infrastructure, the reli- ability of its processes and other quality indicators. This perfor- mance can be credited to around 26,900 employees at more than 285 partner companies, who ensure each day that passengers and visitors enjoy the time they spend at Zurich Airport. As a semi-public listed company, Airport Zurich oper- ates one of Switzerland’s most important transport and meeting hubs in Switzerland – Zurich Airport. The airport’s key mission arising from the Confederation’s licence mandate is to satisfy the demand for direct connections to the world’s major cities. In doing so, Airport Zürich takes equal account of the three aspects of cost-efficiency, environment and social responsibility, while seeking to increase the company’s competitiveness and credibility as well as add to its value in the long term. The com- pany focuses on its core activities: serving as a national and in- ternational airport operator, being a leading Swiss operator of landside and airside commercial centres, and profitably managing and further developing real estate at its Zurich base. Airport Zürich employs around 1,700 staff.

All the tasks required for ensuring safe, efficient and high quality flight operations are grouped together in the Aviation division. These include all the services provided for passengers in the de- parture, arrival and transfer areas, the coordination of stand allo- cation and the guidance of aircraft on the aprons as well as safety and security. Everything runs smoothly because all major partners are managed by a central control body – Airport Steering. The Avi- ation division is also responsible for all freight-related activities and, together with Aviation Marketing, constitutes the interface to the airlines. Furthermore, the operation of the 800 hectares of air- port premises, including planning, utilities, waste management and maintenance of engineering structures, also falls under the remit of Aviation. Moreover, the Aviation division ensures that avi- ation infrastructures and procedures are developed with a view to meeting demand, and handles all questions related to noise man- agement and resident protection.